Delivery & Returns
All our prices include both VAT (at standard UK rate of 20%) and standard delivery to UK mainland addresses. Postcodes not covered by standard UK free delivery are detailed in the UK Postcode Delivery Exclusions list below. If however your order is less than 1kg and your delivery postcode is still within the UK we will still be able to send your order for free via recorded post so you can still choose the free option when checking out. We will contact you if you choose this option and your order is not shippable via recorded post and we will advise you of the extra postage charge that will be need to be paid to ship your order and give you the option of whether to proceed or to cancel your order.
Should you require delivery to "out of bounds" UK postcodes for larger weight orders please choose the relevant option from the drop down menu on the check out page of our site when placing your order.
For delivery outside of the UK please email us via our contact us page with details of what you wish to order and your full delivery postal address and we will come back to you with our best price for delivery if we are able to help.
We aim to dispatch your order in full quickly and efficiently, however should any of the items on your order be out of stock we will email you within 2 working days of receiving your order to let you know and wherever possible advise you of an eta for delivery. If you decide you are not happy to wait we will of course cancel the out of stock lines and refund the relevant payment. As we source our products from a number of suppliers as well as direct from our own stocks your order can be delivered via a number of different methods. It will be sent either via recorded post or by an efficient and insured courier direct from us, our drop shipper or, in the case of larger items like toolboxes, direct from the manufacturer themselves. Thus making our delivery quicker and more cost effective.
All orders are sent fully traceable and will require a signature upon receipt as proof of delivery so when placing your order please ensure you provide us with a delivery address where someone will be able to sign for your parcel at anytime thus reducing the problems that come with rearranging deliveries or items being returned to sender. We would also request that you fully inspect your delivery wherever possible before you sign for it and detail any issues regarding damage on the delivery driver's notes before accepting the parcel. This helps us make a claim if needed. We would ask that special attention is made to pallet deliveries containing toolboxes and the like so that they are fully checked for damage and you only sign for them once you are happy to accept them as no claim for damage can be made for pallet deliveries after you have signed for them. In the unlikely event that you do need to report any issues of damage please email us within 24 hours of receipt and let us know the full extent of the problem. Please send us pictures of the damage wherever possible and remember to include your order number and contact details in the email so we can investigate and come back to you to resolve. Rest assured we will aim to resolve any damage claim as quickly as possible.
UK POSTCODE DELIVERY EXCLUSIONS LIST
Scottish Highland & Island Postcodes excluded from the free shipping option (if over 1kg in weight)
Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Northern Ireland Postcodes excluded from the free shipping option (if over 1kg in weight)
All BT postcodes
Channel Isles Postcodes excluded from the free shipping option (if over 1kg in weight)
All JE & GY Postcodes
Isle of Man Postcodes excluded from the free shipping option
All IM Postcodes
Scilly Isles Postcodes excluded from the free shipping option
ALL OF THE POSTCODES DETAILED ABOVE WOULD INCUR A COST OF £19.00 PER ORDER FOR DELIVERY.
If for any reason you are not happy with your purchase and you have changed your mind and wish to return your order you can. Just contact us within 7 days of receipt to let us know and we will send you an email detailing what to do. Please note that we cannot accept return postage costs for standard returns. Returns for refund must be received back within 14 days of delivery and must be received back new, un-used and in their original packaging so that they can be re-stocked and re-sold.