Shipping policy

All our prices include VAT (at standard UK rate of 20%) and standard delivery to UK mainland addresses is free over £50 (inc VAT).  For orders that fall below £50 (inc VAT) a small delivery charge of £3.99 (inc VAT) will be added at checkout.  For remote and offshore areas of the UK that are not classed as UK mainland an additional delivery charge will be added.  Postcodes not covered by standard UK or free delivery are detailed in the UK Postcode Delivery Exclusions list below. 

For delivery outside of the UK please email us via our contact us page with details of what you wish to order and your full delivery postal address and we will come back to you with our best price for delivery if we are able to help.

If you are local and wish to collect your order, this is possible between to hours of 9am to 4.30pm Monday to Friday, but excludes weekends, bank holiday and Easter and Christmas shutdown.  If you do wish to collect please call us on 01543 577177 to discuss your requirements. 

We aim to dispatch your order in full quickly and efficiently, however should any of the items on your order be out of stock we will email you within 2 working days of receiving your order to let you know and wherever possible advise you of an eta for delivery. If you decide you are not happy to wait we will of course cancel the out of stock lines and refund the relevant payment.

As we source our products from a number of suppliers as well as direct from our own stocks your order can be delivered via a number of different methods. It will be sent either via Royal Mail (standard or tracked) or by an efficient and insured courier direct from us, our drop shipper or, in the case of larger items like toolboxes, direct from the manufacturer themselves. 

When placing your order please ensure you provide us with a delivery address where someone will be able to sign for/accept your parcel at anytime thus reducing the problems that come with rearranging deliveries or items being returned to sender.

We would also request that you fully inspect your delivery wherever possible before you sign for it and detail any issues regarding damage on the delivery driver's notes before accepting the delivery. This helps us make a claim if needed. We would ask that special attention is made to pallet deliveries containing toolboxes and the like so that they are fully checked for damage and you only sign for them once you are happy to accept them as no claim for damage can be made for pallet deliveries after you have signed for them.

In the unlikely event that you do need to report any issues of damage please email us within 24 hours of receipt and let us know the full extent of the problem. Please send us pictures of the damage wherever possible and remember to include your order number and contact details in the email so we can investigate and come back to you to resolve. Rest assured we will aim to resolve any damage claim as quickly as possible.

UK POSTCODE DELIVERY EXCLUSIONS LIST

Scottish Highland & Island Postcodes excluded from standard and free shipping option.

Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42

Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

All Northern Ireland Postcodes are excluded from standard and free shipping options.

All BT postcodes

All Channel Isles Postcodes are excluded from standard and free shipping options.

All JE & GY Postcodes

All Isle of Man Postcodes are excluded from standard and free shipping options.

All IM Postcodes

All Scilly Isles Postcodes are excluded from standard and free shipping options

Postcodes TR21-25

ALL OF THE POSTCODES DETAILED ABOVE WILL INCUR AN ADDITIONAL SURCHARGE OF UP TO £19.00 PER ORDER FOR DELIVERY.